RTS Financial Group consists of seasoned professionals with wide and deep experience in
accounts-receivable management and third-party collections. We work with clients large and small-from
start-ups to Fortune 500 companies.
Our collective experience on both sides of the client-supplier relationship gives us a unique perspective.
This depth and breadth of experience truly sets us apart from the competition and enables us to be a
partner, not just a vendor.
Increase Your Control on Every Account
RTS Financial Group members have specialized in effective receivable management for a combined 32 years. Our
receivables management solution increases control on every account through consistent follow-up on all
outstanding invoices, and comprehensive reporting on account activity.
As a RTS Financial Group receivables management client, you can expect:
- Effective collections through a system-driven process built on well-defined procedures applied
consistently across your entire credit portfolio. - Consistent, carefully monitored customer service follow-up, meeting performance goals of the highest standards.
- Essential business intelligence through our Internet reporting system, providing insight into the root causes of delinquency.
- Improved cash flow, decreased DSO (daily sales outstanding), and reduced billing support costs.
Features
- Customized Account Treatment Programs
- We work with you to design an inbound and outbound treatment plan for managing receivables based on your customer relationship strategy.
- Effective Dispute Resolution
- Our customer service representatives are trained to handle customer disputes and discrepancies efficiently and professionally. Ongoing monitoring ensures you receive the professional handling you expect.
- Valuable Reporting Tools
- Outsourcing clients have access to actual account status through an easy-to-use, secure, password-protected website. Excel pivot tables provide insight into the underlying causes of delinquency and track recurring issues like damaged merchandise, unfulfilled service, and pricing discrepancies.
Debt Collection
A Staged Process
We always start with a soft but firm approach, unless otherwise directed. Then we get progressively firmer as the
debtor warrants and the stages below indicate.
Stage 1: Soft Audit Approach
Via phone, we advise the debtor of the collection problem and that a third party is now involved. A friendly slap on
the wrist and in many cases, all that's needed.
Stage 2: Strong and Serious
Firmer phone calls (still no personal visits) indicating that serious action will be taken. An extreme sense of urgency is
conveyed to the debtor.
Stage 3: Demanding
Demand letters follow firm phone calls. An outside agent, (possibly an attorney) may be brought in if the debt is not
settled by this point.
Stage 4: Legal
A collection attorney in the debtor's area calls to make demands or makes a personal visit, if necessary.
Stage 5: Final
Do what must be done, just short of litigation, to recover the debt.
Litigation
If all of the above efforts fail, together we consider legal action and our Legal Transfer Department steps in.
Unique Demand Letters
The following demand letters can help improve your in-house collection efforts. Included FREE with our debt-collection
services, when you sign on as a client.
10-Day Demand
We send this 10-day demand letter via express mail, to inform your debtor they will be placed for collection with RTS
Financial Group if they fail to pay the balance in full within 10 days.
72-Hour Fax Demand
We send this letter from your company fax on our letterhead, demanding that your debtor contact you within 72 hours
to arrange payment or they will be placed with RTS Financial Group.
